Call 1-800-668-6859 or contact your travel professional

MONDAY TO FRIDAY – 9:00am to 4:30pm

DeNure Tours / Accessibility

Accessibile Customer Service Plan

In accordance with the requirements of the Accessibility for Ontarians with Disabilities Act, DeNureTours maintains an Accessible Customer Service Plan. Details of this Plan are outlined in the policies listed below.


Policy 1: Customer Service

Policy 2: Communication

Policy 3: Assistive Devices

Policy 4: Support Person or Animals

Policy 5: Oxygen

Policy 6: Notice of Disruption

Policy 7: Feedback

Policy 8: Training

Policy 9: Access to this Plan


If you’re unable to open or download these documents, please contact us and we’d be happy to send you a copy by mail.