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DeNure Tours / Flight & Luggage Information

Flight Information

On touring vacations that begin and/or end with a flight, transfers to your first hotel from the airport, and from your last hotel to the airport are complimentary for guests who purchase their airfare through DeNureTours. If guests make their own flight arrangements, DeNureTours can assist with transfer details, but there may be an additional cost. The Connections Program is not included unless flights are booked through DeNureTours.

What you’ll need for booking

When booking a vacation that includes flights, your reservation will require your full legal name as it is shown on government-issued identification. For flights outside of Canada, we require your passport number, date it was issued, where it was issued, and its expiry date. Once a flight is booked, it is non-refundable and any changes to name or details may not be possible or may be subject to fees imposed by the airline.

Pre-assigned Seats

Most airlines charge for pre-assigned seats. Where pre-assigned seats are not offered, guests must contact the airline directly to arrange their seat assignment. Depending on the airline and/or destination, changing your pre-assigned seat may be subject to an additional fee. Seating is solely under the airline’s control, as are itinerary changes due to flight delays and scheduled changes.

Meal Requests

Special meal requests, where available on airlines, can be requested at time of booking. DeNureTours cannot guarantee the request will be granted.

Flight Changes & Cancellations

Flight changes and cancellations are the responsibility of the airline and are beyond our control. DeNureTours will not be responsible or liable for such changes, or any additional charges that may be involved.

 

Flight Departure Fees

Some cities/countries have departure taxes that are payable upon exiting in local currency. These fees are not included in your tour price as these fees must be paid in cash. If required, this fee will be noted on your travel documents.

Arranging Airport Transfers

On touring vacations that begin and/or end with a flight, transfers to your first hotel from the airport, and from your last hotel to the airport, are complimentary for guests who purchase their airfare through DeNureTours.

If guests make their own flight arrangements, DeNureTours can assist with transfer details, but there may be an additional cost. The Connections Program is not included unless flights are booked through DeNureTours.

 

Luggage Information

Baggage and personal effects are the sole responsibility of the owner at all times. Although DeNureTours staff is careful with your luggage, please ensure that your luggage is in a condition sufficient to withstand the normal loading, unloading and delivery process. DeNureTours does not accept liability for damage to luggage such as: broken wheels or feet, lost pull straps, damage to retractable luggage handles, or damage resulting from over packed luggage.

Regardless of its size, your suitcase must not exceed 50lbs. Extra charges apply to overweight or additional luggage. You are prohibited from carrying meat, dairy, fruits and vegetables across the border. Please do not lock your suitcase, as border security officials may do random searches.

LARGE SUITCASE
Max Size: 30”x 18”x 10” (76 x 46 x 25cm)
Max Weight: 50lbs (23kg)

CARRY-ON
Max Size: 16”x 12”x 8” (40 x 30 x 20cm)
Max Weight: 50lbs (23kg)

Sightseeing Vacations

On all vacations, one (1) large piece of luggage and one (1) carry-on is permitted. Overhead bins on the coach are much smaller than on aircrafts, therefore your carry-on dimensions should not exceed the maximum size listed above. Your single large piece of luggage will be stored beneath the coach and delivered to your room each night. The tour price includes luggage handling at all hotels. Luggage tags will be provided for identification by hotels.

If your vacation involves a flight, you will be subject to the luggage size and weight restrictions imposed by the air carrier. With your travel documents, DeNureTours will advise you of the luggage restrictions and cost per checked bag. Airline baggage fees may apply and are not included in the tour price.

Sunshine Vacations

On our Florida and Myrtle Beach vacations, you are allowed to bring two (2) large pieces of luggage and one (1) carry-on. All suitcases will be locked under the coach until arrival at the destination, but your carry-on remains with you and can be stored in the overhead bins.