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DeNure Tours / Our Story / Terms & Conditions

Terms and Conditions

Please take the time to read and fully understand these conditions. Your payment of a deposit indicates your acceptance of these terms.

Prices

All prices are in Canadian dollars are per person and are based on costs, tariffs, prices, airfares, taxes, levies, exchange rates, and other considerations calculated at the time of brochure production, August 1, 2016. All are subject to change. No surcharges regarding cost or currency fluctuations will be made to the land only price once your deposit is received. However, airport taxes, fuel surcharges and taxes, charges and levies imposed by a government or agency may be passed on at any time even after the deposit is received and until your vacation is paid for in full. If the total price increases by more than 7% you will have the option to cancel without penalty if you notify us within 7 days of the date we notified you of the surcharge.

What’s Included in Your Price

Sightseeing Vacations: Luxury air-conditioned motorcoach transportation with washroom and Wi-Fi access (where available), well-situated overnight accommodation, luggage handling (except at airports), services of a Tour Director, host or local guides, as well as all sightseeing, some meals, welcome and farewell dinners (where specified), airport transfers (conditions apply) and service charges as specified in your itinerary. HST is included.

Sunshine Vacations: Luxury air-conditioned motorcoach transportation with washroom and Wi-Fi access (where available), accommodation, local activities, shuttle transportation at destination, luggage handling (except at airports), services of a DeNureTours representative, specified meals and all taxes.

Cruises: ship accommodation, luggage handling (except at airports), services of a Tour Director or host, shipboard gratuities, meals, dining reservations, and service charges as specified in your itinerary. Vacations that involve a cruise may be subject to a fuel surcharge imposed by the cruise line, and these charges are not included in the vacation price.

Identification

Passports are required for all travel outside of Canada. For cruises and overseas tours, your passport must be valid for 6 months after your vacation return date and you may require visas. Different countries require different citizenship documentation and although we will advise you of the requirements, it is your responsibility to obtain the proper documentation. Travelling within Canada requires government issued photo identification.

DeNureTours will not be responsible for passengers denied access to any country, or for re-entry into Canada. Please keep your identification with you at all times. Entry into another country may be refused even if the required information and travel documents are complete. DeNureTours will not be responsible for obtaining required travel documentation for any guest, or for delays, damages, and/or losses including missed portions of your vacation related to immigration issues.

Correct Spelling of Your Name

Please ensure your full name is spelled correctly on you invoice, and that it matches the name on your passport. Name changes with airlines or cruise lines are very costly. All guests are issued a name badge, so let us know if you have a preferred name other than what appears.

Itinerary Variations

It is our intention to operate all tours as described. We continually strive to improve vacation itineraries, services and features. Operational situations or circumstances beyond our control occasionally force changes and we reserve the right to make adjustments where necessary. We make every effort to provide a comparable alternative, and no liability shall be inferred by these efforts. On vacations that include cruises, the ship or its itinerary may be changed for operational reasons by the cruise line.

Third-Party Services

We have made arrangements with independent parties beyond our direct control to provide you with the travel services offered. We cannot be responsible for the acts or omissions of these parties, or anyone other than DeNureTours employees. DeNureTours reserves the right to make changes in the published itinerary whenever conditions warrant, or if deemed necessary for the comfort, convenience, or safety of guests.

Living Standards

When travelling, you may find different living standards, practices and conditions with respect to the provision of utilities, services and accommodation.

Accommodation

The hotel names and cruise ships we have listed are published in good faith. Occasionally, accommodation substitutions will be required and in such a case, DeNureTours will provide a substitute of a similar or better standard than those named. On North American touring vacations, where we may use a number of different hotels in transit to our destination, hotels may be listed as “TBA.” Please advise DeNureTours of any special requests regarding accommodation at time of booking.

Liability

DeNureTours will not be liable for any loss or damage, injury or death that occurs as a result of government actions, terrorism, acts of God, late arrivals, missed connections and other factors beyond our direct control. In the event a departure must be cancelled or rescheduled, DeNureTours shall have no responsibility beyond the refund of all monies paid by the guest to DeNureTours. DeNureTours does not accept liability for any carrier’s cancellation penalty incurred by the purchase of a non-refundable airline or other ticket.

Accessibility

Please advise DeNureTours if you plan on travelling with a walker, wheelchair or scooter. With advance notice, DeNureTours motorcoaches can be modified to carry one scooter, and a limited number of wheelchairs and walkers. All are accommodated on a first-come first-served basis. For their own protection, DeNureTours staff is not permitted to provide assistance in lifting scooters or guests. If you require such assistance, we will need to discontinue your trip.

Special steps must be taken to prepare the coach, staff and fellow travellers if you are travelling with oxygen, or require the assistance of a service dog. Therefore, it is important that DeNureTours be notified of these items at the time of booking. If you require assistance of a personal nature that cannot be provided by your travelling companion, we are unable to accept your reservation. Guest must ensure they are capable of the physical demands of travel.

In accordance with the requirements of the “Accessibility for Ontarians with Disabilities Act,” DeNureTours maintains an Accessible Customer Service Plan. Details of this Plan can be found on denuretours.com or they are available upon request by contacting our office.

Appropriate Behaviour

DeNureTours reserves the right to terminate the vacation (or remaining part thereof) of any guest whose inappropriate actions or conduct adversely affects others, including other guests, employees of DeNureTours, and employees of partner establishments. A DeNureTours staff member will make that determination, and if the vacation is terminated, there will be no refund for any unused portion, and all costs of returning to the point of embarkation will be borne by the guest.

DeNureTours reserves the right to deny your reservation. You must at all times comply with the laws, customs, and drug regulations of countries visited.

Gratuities

A suggested gratuity of $4 per person per day for Tour Directors and motorcoach Drivers, and $2 per person per guide for a local city guide (or equivalent in local currency) is simply a guideline. When meals are included in the tour price, the gratuity is also included. For meals and beverages that are not included in the vacation price, your Tour Director will advise you on the recommended tipping.

Data Protection

To process your reservation, DeNureTours will need personal information such as your name, address, telephone number, email address, passport number, date of birth, citizenship, and information you have disclosed regarding health, medical, dietary, mobility, and other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigrations), and security organizations as required by law. In making your booking, you consent to your personal data being passed to relevant third parties as set out above. See our website for our complete privacy policy.

DeNureTours may also use your personal information to review and improve our services, and may contact you (by mail, email and/or telephone) about other vacations and services offered by DeNureTours.
If you do not want to receive this information please advise us.

Publication Errors

We try to ensure brochure accuracy at the time of printing. However, typographical, illustrative, or pricing errors may occur. We reserve the right to correct any errors without notice.

Lost and Found

Items left behind on a tour will be returned at the owner’s expense.

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