Terms & Conditions

We try to ensure brochure accuracy at the time of printing. However, typographical, illustrative, or pricing errors may occur. We reserve the right to correct any errors without notice.

All prices are in Canadian dollars, are per person and are based on costs, tariffs, prices, airfares, taxes, levies, exchange rates, and other considerations calculated at the time of tour planning. All are subject to change. No surcharges regarding cost or currency fluctuations will be made to the land only price once your deposit is received. However, airport taxes, fuel surcharges and taxes, charges and levies imposed by a government or agency may be passed on at any time even after the deposit is received and until your vacation is paid for in full. If the total price increases by more than 7% you will have the option to cancel without penalty if you notify us within 7 days of the date we notified you of the surcharge.

Motorcoach transportation with washroom, well-situated overnight accommodation, luggage handling (except at airports), services of a tour director and local guides, as well as all sightseeing and meals (as specified), and service charges as specified in your itinerary. HST is only applicable on vacations that overnight in Canada.

The Company Tours reserves the right to terminate the vacation (or remaining part thereof) of any guest whose inappropriate actions or conduct adversely affects others, including other guests, employees of The Company Tours, and employees of partner establishments. A Company staff member will make that determination, and if the vacation is terminated, there will be no refund for any unused portion, and all costs of returning to the point of embarkation will be borne by the guest. The Company reserves the right to deny a reservation. Guests must comply with the laws, customs, and drug regulations of countries visited at all times.

All tours are assigned a fitness rating. These levels describe the minimum required fitness that guests, or guest along with their companion, need to have in order to participate in a tour. Because of cleaning protocols and safety regulations pertaining to hours of service, guests cannot assume that they can rest on the coach while the majority of the tour group is engaged with an item on the itinerary. Also, It cannot be assumed that guests can opt out of more challenging items on an itinerary. If it is the determination of The Company staff that for the remainder of the tour, a guest will not be able to participate because of fitness or illness, the trip for that guest will be terminated. There will be no refund for any unused portion of the trip, and all costs of returning to the point of embarkation will be borne entirely by the guest.

If a guest requires assistance of a personal nature that cannot be provided by their travelling companion, The Company cannot accept the reservation. In accordance with the requirements of the “Accessibility for Ontarians with Disabilities Act,” (hyper link here) The Company maintains an Accessible Customer Service Plan (hyper link here). Details of this Plan can be found on our website (The Company .com) under the “Accessibility” heading, or they are available upon request by contacting our office.

It is our intention to operate all tours as described. Operational situations occasionally force changes and we reserve the right to make adjustments where necessary. We have made arrangements with independent parties beyond our direct control to provide you with the travel services offered. We cannot be responsible for the acts or omissions of these parties, or anyone other than The Company employees. The Company reserves the right to make changes in the published itinerary whenever conditions warrant, or if deemed necessary for the comfort, convenience, or safety of the tour.

The Company will not be liable for any loss or damage, injury or death that occurs as a result of government actions, terrorism, acts of God, late arrivals, missed connections and other factors beyond our direct control. In the event a departure must be cancelled or rescheduled, The Company shall have no responsibility beyond the refund of all monies paid by the guest to The Company. The Company does not accept liability for any carrier’s cancellation penalty incurred by the purchase of a non-refundable airline or other ticket.

Passports are only required for Canadian citizens who travel outside of Canada. For overseas tours, your passport must be valid for 6 months after your vacation return date and you may require visas. Different countries require different citizenship documentation and although we will advise you of the requirements, it is your responsibility to obtain the proper documentation. Travelling within Canada requires government issued photo identification.

The Company will not be responsible for passengers denied access to any country, or for re-entry into Canada. Please keep your identification with you at all times. Entry into another country may be refused even if the required information and travel documents are complete. The Company will not be responsible for obtaining required travel documentation for any guest, or for delays, damages, and/or losses including missed portions of your vacation related to immigration issues.

Please ensure your full name is spelled correctly on this invoice, and that it matches the name on your passport. Name changes with airlines can be costly. All guests are issued a name badge, so let us know if you have a preferred name other than what appears.

The Company strives to improve vacation itineraries, services and features. If improvements can be made, or if circumstances beyond our control make it necessary to make changes, we reserve the right to vary itineraries. We make every effort to provide a comparable alternative, and no liability shall be inferred by these efforts. On vacations that include cruises, the ship or its itinerary may be changed for operational reasons by the cruise line.

The accommodations we have listed are published in good faith. Occasionally, accommodation substitutions will be required and in such a case, The Company will provide a substitute of a similar or better standard than those named. On North American touring vacations, where we may use a number of different hotels in transit to our destination, hotels may be listed as “TBA.” Please advise The Company of any special requests regarding accommodation at time of booking.

When travelling, you may find different living standards, practices and conditions with respect to the provision of utilities, services and accommodation.

The Company has made arrangements with independent parties beyond our direct control to provide you with the travel services offered. We cannot be responsible for the acts or omissions of these parties, or anyone other than The Company employees. The Company reserves the right to make changes in the published itinerary whenever conditions warrant, or if deemed necessary for the comfort, convenience, or safety of guests.

The Company will not be liable for any loss or damage, injury or death that occurs as a result of government actions, terrorism, acts of God, late arrivals, missed connections and other factors beyond our direct control. In the event a departure must be cancelled or rescheduled, The Company shall have no responsibility beyond the refund of all monies paid by the guest to The Company. The Company does not accept liability for any carrier’s cancellation penalty incurred by the purchase of a non-refundable airline or other ticket.

A suggested gratuity of $4 per person per day for tour directors and motorcoach drivers, and $2 per person per guide for a local city guide (or equivalent in local currency) is simply a guideline. When meals are included in the tour price, the gratuity is also included. For meals and beverages that are not included in the vacation price, your tour director can advise you on the recommended tipping.

To process your reservation, The Company will need personal information including your name, address, telephone number, email address, passport number, date of birth, citizenship, and information you have disclosed regarding health, medical, dietary, mobility, and other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigrations), and security organizations as required by law. In making your booking, you consent to your personal data being passed to relevant third parties as set out above. Click here for our complete privacy policy.

The Company may also use your personal information to review and improve our services, and may contact you (by post, email and/or telephone) about other vacations and services offered by The Company. If you do not want to receive this information please advise us.

Items left behind on a tour will be returned at the owner's expense.