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Accessible Customer Service Plan

In accordance with the requirements of the Accessibility for Ontarians with Disabilities Act, DeNure Tours maintains an Accessible Customer Service Plan. Details of this plan are outlined in the policies listed below.

Policy 1: Customer Service

Policy 2: Communication

Policy 3: Assistive Devices

Policy 4: Support Person or Animals

Policy 5: Oxygen

Policy 6: Notice of Disruption

Policy 7: Feedback

Policy 8: Training

Policy 9: Access to this Plan

If you're unable to open or download these documents, please contact us and we’d be happy to send you a copy by mail.

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