Terms & Conditions

We do our best to ensure the accuracy of documents published on our websites and printed in brochures; however, typographical, illustrative, or pricing errors may occur. We reserve the right to correct any errors without notice.

All prices are in Canadian dollars, are per person, and are based on costs, tariffs, prices, airfares, taxes, levies, exchange rates and other considerations calculated at the time of tour planning, and are subject to change. Prices for tours with included airfare or cruise accommodations are subject to increase when booked close to departure: 

• within 120 days for cruises
• within 60 days for flights

The reason is that after our unsold group allotments have been recalled and released, prices for reservations are based on availability and the current rates from these suppliers. The increased price for these components of the trip will be reflected in the revised quoted price at booking.

Paying a deposit will lock the land only price, and no surcharges related to costs or currency fluctuations will be added. However, even after the deposit is received, until the trip is paid for in full, airport taxes, fuel surcharges and taxes, and charges and levies imposed by a government or agency may be passed along. If the total price increases by more than 7%, the reservation may be cancelled without penalty, provided that the request is made within 7 days of being notified of the surcharge.

On our website, the trip details pages list the inclusions under the heading, “What’s Included.” Generally, tours include motorcoach transportation with a washroom, well-situated overnight accommodation, luggage handling (except at airports), the services of a tour director and local guides, all sightseeing, and meals and service charges as specified in the itinerary. HST is only applicable on vacations that overnight in Canada.

As a guideline, a gratuity of $5 per person per day for tour directors and motorcoach drivers, and $2 per person per guide for a local guide (or the equivalent in local currency) is suggested. When meals are included in the tour price, the gratuity is also included. For meals and beverages that are not included in the package price, the tour director can provide recommendations for tipping.

DeNure Tours reserves the right to terminate the vacation (or remaining part thereof) of any guest whose inappropriate actions or conduct adversely affects others, including our employees, other guests, and employees of partner establishments. A DeNure Tours staff member will make that determination, and if the vacation is terminated, there will be no refund for any unused portion, and all costs of returning to the point of embarkation will be borne by the guest. DeNure Tours reserves the right to deny a reservation.

Guests must comply with the laws, customs, and drug regulations of countries visited at all times, and this includes the laws regarding the carrying of prohibited or restricted items across borders.

All tours are assigned a fitness rating. These levels describe the minimum required fitness that guests, or guest along with their companion, need to have in order to participate in a tour. Because of cleaning protocols and safety regulations pertaining to hours of service, guests cannot assume that they can rest on the coach while the majority of the tour group is engaged with an item on the itinerary. Further, it cannot be assumed that guests can opt out of more challenging items on an itinerary. If it is the determination of DeNure Tours staff that for the remainder of the tour, a guest will not be able to participate because of fitness or illness, the trip for that guest will be terminated. There will be no refund for any unused portion of the trip, and all costs of returning to the point of embarkation will be borne entirely by the guest.

DeNure Tours must be advised if a guest is planning to travel with a walker, wheelchair or scooter. With advance notice, motorcoaches can be modified to carry one scooter, and a limited number of wheelchairs and walkers. All are accommodated on a first-come first-served basis. For their own protection, DeNure Tours staff are not permitted to provide assistance in lifting scooters or guests. If a guest requires assistance from someone other than their travelling companion, the trip for that guest will be discontinued.

Guests who require the assistance of a service animal or will be travelling with oxygen must notify DeNure Tours of these items at the time of booking. This advance notice is required to notify the other travellers and to prepare the coach and staff.

If a guest requires assistance of a personal nature that cannot be provided by their travelling companion, DeNure Tours cannot accept the reservation. In accordance with the requirements of the “Accessibility for Ontarians with Disabilities Act,” Tours in Canada maintains an Accessible Customer Service Plan. The detailed Accessibility Policies can be found on our website by clicking on “Accessibility” , or they are available upon request by contacting our office.

It is our intention to operate all tours as described. Operational situations occasionally force changes and we reserve the right to make adjustments where necessary. To provide all the travel services offered in the package, arrangements may have been made with independent, third parties beyond our direct control. We cannot be responsible for the acts or omissions of these parties, or anyone other than our own staff. We also reserve the right to deviate from the published itinerary when conditions warrant, or if deemed necessary for the comfort, convenience, or safety of the tour group.

DeNure Tours will not be liable for any loss or damage, injury or death that occurs as a result of government actions, terrorism, acts of God, late arrivals, missed connections and other factors beyond our direct control. In the event a departure must be cancelled or rescheduled, we shall have no responsibility beyond the refund of all monies paid by the guest to DeNure Tours. We do not accept liability for the cancellation penalty from an air carrier, or other third party, incurred from the purchase of a non-refundable ticket.

To provide all the travel services offered in the package, arrangements may have been made with independent, third parties beyond our direct control. We cannot be responsible for the acts or omissions of these parties, or anyone other than our own staff.

We do not accept liability for the cancellation penalty from an air carrier, or other third party, incurred from the purchase of a non-refundable ticket.

We strive to offer well-planned itineraries, services and features. If improvements can be made, or if circumstances beyond our control make it necessary to make changes, we reserve the right to vary itineraries. We make every effort to provide a comparable alternative, and no liability shall be inferred by these efforts. On vacations that include cruises, the ship or its itinerary may be changed for operational reasons by the cruise line.

The accommodations listed are published in good faith. Occasionally, accommodation substitutions will be required, and in such cases, a substitute will be provided with a similar or better standard than those specified. On North American touring vacations, a number of different hotels may be used in transit to the destination, and hotels may be listed as “TBA.” Please advise us of any special requests regarding accommodation at the time of booking.

Part of the travel experience is observing and learning about different cultures. Guests should be prepared to encounter different living standards, practices and conditions with respect to the provision of utilities, services and accommodation.

To process reservations, DeNure Tours requires personal information including the name, address, telephone number, email address, passport number, date of birth, and citizenship of the traveller, and information disclosed regarding medical issues, dietary restrictions, mobility limitations, and other special requirements. This personal information may be passed on to third party suppliers as necessary for delivery of the travel itinerary components, to public authorities (such as customs and immigration officials), and security organizations as required by law. When a reservation is made, consent is implied for passing on personal information to relevant third parties as described above. See also our complete Privacy Policy.

We may also use personal information to review and improve our services, and may contact guests (by post, email and/or telephone) about other tours and services. Please let us know if you do not want to receive this information.

Please ensure that the full name provided on the invoice is spelled correctly, and that it matches the name on the government issued identification and passport. Name changes with airlines can be costly. All guests are issued a name badge, so please let us know if there is a less formal preferred name, other than what appears on the official documents.

Passports are required for travel outside Canada, and in most cases must be valid for 6 months after the trip return date, and may require visas. Different countries require different documentation, and although we will advise guests of the requirements, it is the responsibility of the traveller to obtain the proper documentation. It is recommended that when travelling, even within Canada, an alternate form of government issued photo identification is carried.

DeNure Tours will not be responsible for passengers denied access to any country, including re-entry into Canada. It should be noted that entry into another country may be refused even if the required information and travel documents are complete. Travellers should keep their identification with them at all times. DeNure Tours will not be responsible for obtaining required travel documentation on behalf of any guest, or for delays, damages, or losses including missed portions of the trip because of immigration issues.

Photography during a trip is to be expected. With the wide use of smart phones, photos can be taken and distributed through social media without the awareness or permission of people whose likeness may be captured in the photos. If personal security with respect to photos is an issue, DeNure Tours staff should be made aware of the concern, though we cannot be responsible for photos taken by others.

For marketing purposes, staff will take photos during a trip. These photos may be used in marketing materials, and they may be included on our website and posted in social media. Before taking photos that specifically feature guests, staff will ask for permission. Posing for group photos is implied permission.

DeNure Tours will not be liable for any loss or damage, injury or death that occurs as a result of government actions, terrorism, acts of God, late arrivals, missed connections and other factors beyond our direct control. In the event a departure must be cancelled or rescheduled, DeNure Tours shall have no responsibility beyond the refund of all monies paid by the guest DeNure Tours. We do not accept liability for the cancellation penalty from an air carrier, or other third party, incurred from the purchase of a non-refundable ticket.

Items left behind on a tour will be returned at the owner's expense.